Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built on the Shopify Commerce platform which utilizes industry-standard security measures, including SSL(Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by phone 1-928-2024-2400 or our other listed numbers. All account information submitted to us is safely isolated from unauthorized Internet access.

Sales tax will only apply to orders shipped to Arizona addresses. All other US states and foreign countries are not subject to sales tax.
Wholesale customers purchasing for resale must fill out and return the Transaction Privilege Tax Exemption Certificate available here: Wholesale Application

We accept the following credit cards: American Express, MasterCard, Visa, Diners Club, Apple Pay and Discover. We also accept PayPal and Shop Pay.

We work diligently to fulfill orders within 1-2 business days. During busy holiday seasons, extended shipping times may occur.

During the order process, you will be given a drop-down list of available shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales tax (if applicable) are clearly displayed.

Orders over $95 ship for free within the continental USA. We offer real-time rates for USPS, UPS, and FedEx. USPS Priority Mail is almost always the least expensive option. 2 Day and Overnight options are available at a higher cost. Once you enter your shipping address in the cart or checkout page, these options will be displayed. All shipping rates are calculated based on the weight, dimensions, destination address for your order. Please make sure your shipping address is complete and accurate at check out in order to generate accurate shipping quotes.

Yes, Starborn offers international shipping. Real-time options are offered at checkout to help you easily select the best shipping for your order. All orders are shipped from our Sedona, Arizona, USA location. For International orders, the customer assumes responsibility for any import duties, fees, or taxes that may be incurred.

There is a login link in the top navigation menu. After entering your email, your will be emailed an access code and will see the customer dashboard where you can review, manage, and track your orders.

To ensure you receive only the best, all our jewelry is inspected for manufacturing defects upon receipt from our factory and again before the jewelry is shipped to you.

Each piece is expertly handcrafted and, very rarely, problems may occur that are due to hidden defects in the jewelry, such as a weak solder joint breaks or a stone falls out of the setting. We will repair any of these defects that result from flaws in the manufacturing process free of charge within 90-days of the purchase date. This warranty does not apply to breakage of jewelry due to “little accidents” (stepped on, dropped on hard surface floors, chipped stones, damaged stones that have been dipped in jewelry cleaners, etc.).

If your jewelry needs repair after the 90-day warranty has expired, or due to non-manufacturer defects, we will do our best to repair the item for you. We will only charge you for our labor, any missing stones, and shipping. Please contact us if you need repair and would like to get an approximate quote.

If an item you ordered is out of stock and still is displayed for purchase on our website, it will be back-ordered automatically. We will E-mail you and inform you about the back-ordered items, the estimated production time and confirm the balance of your order with you. You can cancel your order at any time.

Many of our items are one of a kind, meaning that you will receive the exact item pictured in the listing, the picture shows on that exact item and when it is sold this listing is no longer visible.

However, you may see a notation on certain listings that natural variations may make each piece differ slightly and pictures of 2-3 sample items are shown. In this case, you will receive a closely similar item to the one pictured and described in the listing.

Unfortunately, we do not currently have an efficient option to offer custom sizing, though many of our rings are adjustable. You may navigate the filters on search to show only a specific ring size, or to include adjustable rings to better help you find the right ring for you. Many of our ring styles are adjustable, which is noted in the description of the ring.

Yes. Starborn offers custom bulk orders for businesses, artists, and other brands. If you are interested in production, please Contact Us for additional information. (*we only offer customer orders in bulk, not single items.)

We do not sell or trade your data and will never make our mailing list available to another company. However, in order to conduct business via this site, some of your data will be passed on to service providers like credit card companies etc.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

You can find our detailed Privacy Policy here:

Privacy policy

Accessibility Statement for Starborn Creations

Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Starborn Creations is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback
We welcome your feedback on the accessibility of Starborn Creations. Please let us know if you encounter accessibility barriers on Starborn Creations:

Phone: (928) 204-2400

E-mail: sales@starborncreations.com

Physical Address: 105 Portal Lane, Sedona, AZ 86336

We try to respond to feedback within 2 business days.